Terms and conditions
1. INTRODUCTORY PROVISIONS AND PURPOSE OF THE GENERAL TERMS AND CONDITIONS
1.1. These General Terms and Conditions (hereinafter referred to as “GTC”) govern contractual relationships arising in connection with contracts concluded by means of remote communication on the website https://kofipac.cz/, operated by the company Kofipack s.r.o., Company ID (IČ): 19151012, VAT ID (DIČ): CZ19151012, with its registered office at Bělehradská 858/23, 120 00, Prague Vinohrady, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 382223, for the purpose of providing the following services and products according to the Provider’s offer: sale of goods (hereinafter referred to as “Goods” or “Product” or “Products”).
1.2. These GTC form an integral part of the purchase contract (hereinafter referred to as the “Contract”) concluded between the Provider and the Buyer.
1.3. The contractual relationships under these GTC are governed by Czech law and apply in full scope unless the contracting parties agree otherwise in writing. In such case, the divergent provisions contained in the Contract (order) shall take precedence over these GTC.
By concluding the Contract, the Buyer confirms that they have read, understood, and agreed to these GTC, and expressly acknowledges that these GTC form an integral part of the contractual agreement between them and the Provider.
2. DEFINITIONS OF TERMS
2.1. The Buyer means the client, customer, user who concludes a Contract with the Provider. The Buyer may also be a consumer, i.e., a natural person who, when concluding and fulfilling the Contract, does not act within their business or other entrepreneurial activity or within the independent performance of their profession (in which case the term “consumer” is used in these terms). If the Buyer enters their Company ID (IČ) in the order form, it is considered that the Contract is not concluded with a consumer.
2.2. Contract means the purchase contract concluded between the Provider and the Buyer when purchasing the Goods according to these GTC.
2.3. Order means a duly completed and submitted electronic order form, which constitutes a proposal for concluding the Contract.
2.4. Price means the remuneration for making the selected Product available or delivering it. The price means the final price including any costs related to packaging and delivery (especially for Goods).
2.5. Website means the internet site with the domain https://kofipack.com.
2.6. “OZ” means Act No. 89/2012 Coll., the Civil Code, as amended.
2.7. Personal data means name, surname, telephone number, billing and delivery address, email.
3. ORDER AND CONCLUSION OF CONTRACT
3.1. The Buyer orders the Product through the web interface, i.e., via the ordering system on the Website, by completing the electronic order form (hereinafter “Order”).
3.2. The Order contains basic information about the Product (name, duration and access period, contents, etc.) and its Price. For Goods, the Website indicates the method of delivery and costs related to delivery and packaging.
3.3. Before submitting the order form, the Buyer is obliged to check and, if necessary, correct the entered data. The Provider is not responsible for incorrect, untrue, or incomplete data. By submitting the order form, a binding Order for the Product, i.e., a proposal for concluding the Contract, is made.
3.4. Acceptance of the Order will be confirmed to the Buyer by sending an email to the email address provided in the Order. The confirmation email includes a summary of the Order and these GTC. Upon delivery of this confirmation email, the Contract is concluded and this email simultaneously serves as confirmation of its conclusion. Any changes to the concluded Contract (including cancellation of the Order) are possible only by agreement with the Provider.
3.5. Until the Buyer receives the confirmation of acceptance of the Order, the Buyer may cancel the Order by phone or email.
3.6. In case of doubt, the Provider will contact the Buyer to verify the authenticity of the Order; if authenticity cannot be verified, it shall be considered that the Order was never created.
3.7. All gifts and bonuses are sent or made available only after payment of the agreed Price of the Product, unless stated otherwise on the Website.
3.8. The client expressly agrees that the contract or confirmation of the concluded contract may be issued in written (electronic) form and sent via email or message received in their user account.
3.9. The accounting document (invoice) will be issued based on the data provided by the Buyer. No data on the document may be changed after its issuance.
4. PRODUCT AND SERVICE PRICE AND PAYMENT
A. Product and service price
4.1. The agreed purchase price (“Price”) is the price stated for the Product at the time of Order creation (as indicated in the submitted order form).
4.2. The Product Price may change, but the Buyer is always bound by the price valid at the time of Order creation.
4.3. For Goods, the Website also lists costs related to packaging and delivery. The final price of physical products includes these costs. Physical products (Goods) are delivered only within the Czech Republic.
4.4. In the event of an obvious error in the stated Price (especially a typo or price input error) or similar error in the contract conclusion process, the Provider is not obliged to deliver the Product at such an obviously erroneous price, even if the Order acceptance was automatically confirmed. If the Buyer has already paid such an erroneous price, the Provider is entitled to withdraw from the Contract.
4.5. If the Price changes between the sending of the Order and its confirmation by the Provider, the price valid at the time of Order sending applies, unless otherwise agreed.
4.6. The Provider will dispatch the Goods no later than 30 days after payment, unless stated otherwise on the Website.
B. Payment methods
4.7. The Price can be paid by the methods stated in the specific form:
a) bank transfer to the Provider’s account No. 2301267867 / 2010
b) cash on delivery,
c) online card payment (via GoPay),
d) PayPal (via GoPay),
e) Google Pay (via GoPay),
f) Apple Pay (via GoPay).
4.8. For bank transfers, the Buyer will receive an invoice and payment details, including variable symbol, in the Order confirmation email.
4.9. Other payment methods may be listed on the Website or agreed with the Provider.
C. Payment due date
4.10. For bank transfers, the Price is due within 7 days from the Order confirmation (contract conclusion). The due date is indicated in the payment instructions and on the invoice. The Price is considered paid when credited to the Provider’s bank account.
4.11. Upon payment acceptance, the Buyer will receive a payment receipt – invoice which also serves as a delivery note and confirmation of recurring payment setup.
4.12. The provision of § 2119 paragraph 1 of the Civil Code does not apply.
5. DELIVERY CONDITIONS
5.1. Goods will be shipped after full payment or prepared for personal pickup after prior payment and notification by email regarding pickup availability at a specific store.
5.2. Delivery time and method are specified for each Product on the Website and in the Contract.
5.3. Delivery time is a maximum of 30 days unless a longer term is stated on the Website, which the Buyer agrees to by placing the Order.
5.4. If “check availability” is stated for the Goods, delivery time will be agreed between Provider and Buyer.
5.5. Shipping costs are charged according to the current price list on the Website.
5.6. Goods are delivered only within the Czech Republic by courier unless otherwise agreed.
5.7. If the Buyer refuses to accept the Goods, the Provider is entitled to compensation of CZK 300 excluding VAT corresponding to the return postage and packaging costs. The Buyer bears the costs related to the return.
6. WITHDRAWAL FROM THE CONTRACT
6.1. If the Contract is concluded remotely (e.g. via internet), the Buyer who is a consumer has the right to withdraw from the Contract within 14 days from its conclusion without giving any reason.
6.2. The Buyer may withdraw from the Contract in cases stipulated by the Civil Code.
6.3. The consumer Buyer has no right to withdraw from a contract for delivery of goods in a sealed package which cannot be returned for health or hygiene reasons once unsealed.
6.4. The Provider is obliged to refund the Buyer the full Price within 14 days of withdrawal in the same way as the payment was made.
6.5. Upon withdrawal from the Contract for Goods, the Buyer must return the Product to the Provider within 14 days of receipt, or
a) the last piece if multiple pieces ordered separately,
b) the last item or part of a multi-item delivery,
c) the first delivery if regular deliveries are agreed.
6.6. The money will be returned no later than 14 days after withdrawal and return of Goods. Return costs are borne by the Buyer.
6.7. The Buyer must send or hand over the Goods without undue delay, no later than 14 days after withdrawal, unless the Provider offers to collect it. The deadline is met if the Buyer sends the Goods before its expiration.
6.8. The Provider will reimburse the consumer Buyer for return costs if they were not informed about the obligation to bear such costs. The Provider hereby informs that the consumer bears return costs. For contracts concluded remotely, the return cost cannot exceed the delivery cost from Provider to Buyer.
6.9. The Provider will collect the Goods at home at its own expense if the Buyer is a consumer and has notified withdrawal.
7. RIGHTS AND OBLIGATIONS OF THE PROVIDER
7.1. The Provider is obliged to deliver the ordered Product and invoice at the agreed time and in the agreed quality.
7.2. The Provider is obliged to ensure the proper and lawful functioning of the Website and the ordering system.
7.3. The Provider undertakes to protect personal data according to legal requirements.
7.4. The Provider is responsible for defects of the Product according to the applicable law.
8. RIGHTS AND OBLIGATIONS OF THE BUYER
8.1. The Buyer is obliged to provide true and accurate information when creating the Order.
8.2. The Buyer is obliged to pay the agreed Price for the Product.
8.3. The Buyer is obliged to check the delivered Product and report defects without undue delay.
8.4. The Buyer is obliged to comply with these GTC and other rules on the Website.